Kenya eTA guides
Short, direct answers. Each guide starts with the answer, then explains.
For travelers
Getting started
Do you need a Kenya eTA? Who is exempt in 2026
Do I need a Kenya eTA?
Kenya eTA for transit: when you need one
Do I need a Kenya eTA for transit?
Applying
Kenya eTA application: step-by-step walkthrough
How do I apply for a Kenya eTA?
Documents and photos
Kenya eTA documents: the complete checklist
What documents do I need for a Kenya eTA?
Kenya eTA photo: how to take one that passes review
What photo does a Kenya eTA need?
Troubleshooting
I made a mistake on my Kenya eTA. Can I fix it?
Can I fix a mistake on my Kenya eTA application?
Kenya eTA rejection: 7 gaps that get applications refused
Why do Kenya eTA applications get rejected?
Travel and arrival
Arriving in Nairobi with a Kenya eTA: what to expect
What happens at the airport when I arrive in Kenya with an eTA?
Menu
How it works
Kenya eTA process
Where we help, and what the Government does
Required documents
What to have ready before you start
Application stages
Every step of your case, explained
Processing timelines
How long each part takes, and who sets it
Pricing
Individual applications
One traveler, one case, one clear fee
Family applications
Travelling together, including children
Business & bulk applications
For companies, agents and tour operators
Service fee explained
What you pay us, and what you pay the Government
Blog
eTAhelp
Your calm path to Kenya
Help
FAQs
Quick answers to common questions
Help Centre
Policies, help and official resources
Contact support
Write to our team; we reply by email
Application assistance
Getting help with a case you've started
About
About eTAhelp
Who we are, and what we're not
Our approach
Accuracy, privacy and honesty, in that order
Business partnerships
Working with travel and corporate teams
Contact us
Questions about us or our service
Sign in
Get started